Santa Barbara Cleaning Company – Santa Barbara Cleaning Services
Frequently Asked Cleaning Questions
At Santa Barbara Cleaning Company, we are committed to providing transparent, reliable, and high-quality cleaning services. Below, you’ll find answers to our most frequently asked questions about bookings, payments, policies, trust & safety, and more. If you need further assistance, feel free to contact us anytime!
Deals & Coupons
Our Services
Our Policies
Trust & Safety
Urgent Issues
🧾 Billing & Payments
We accept credit cards, debit cards, and secure online payments. Payments are processed electronically for your convenience and security.
Payment is processed at the time of booking or upon service completion, depending on your selected option.
No, we currently only accept digital payments to ensure a secure and seamless experience for both clients and cleaners.
If you notice a discrepancy in your charges, contact us immediately. We will review the issue and issue a refund if necessary.
This is a temporary authorization hold to verify your card. It will be removed automatically within a few days.
Log into your account, go to the Billing section, and update your payment details.
📅 Bookings
You can book online through our website, by phone, or via email. Simply select your service, preferred date, and any additional requests.
The required time depends on the size and condition of your home. A standard home cleaning typically takes 2-4 hours, while deep cleaning may require 4-6 hours.
Yes! We offer same-day and next-day cleaning, subject to availability.
Yes! If you prefer a specific cleaner and they are available, we will do our best to accommodate your request.
You can cancel or reschedule by logging into your account or contacting us at least 24 hours in advance to avoid cancellation fees.
No, but you must provide access. You can leave a key, use a lockbox, or provide entry instructions.
Yes! We offer weekly, bi-weekly, and monthly maid services at discounted rates.
🎟️ Deals & Coupons
Yes! Our referral program rewards both you and your friends with discounted cleaning services.
No, discounts must be applied at the time of booking.
Enter the code during checkout, and your discount will be automatically applied.
Still have questions?
Contact us today, we'd love to hear from you!
🧹 Our Services
Yes! We offer detailed move-in and move-out cleaning to help renters and homeowners get their spaces spotless.
Our standard home cleaning includes:
✔ Dusting, sweeping, vacuuming, and mopping
✔ Cleaning kitchen countertops, sinks, and appliances
✔ Bathroom sanitization (toilets, sinks, tubs, and showers)
✔ Tidying and wiping down surfaces
Yes! Our cleaners bring professional-grade, eco-friendly cleaning supplies. If you prefer specific products, just let us know.
Pricing is based on the size of your home, level of cleaning required, and any add-ons you choose. Get a free quote today!
📜 Policies
We require at least 24 hours’ notice for cancellations. Last-minute cancellations may incur a fee.
If you’re not happy with our service, contact us within 24 hours, and we’ll send a cleaner back for free.
We operate Monday – Saturday from 8:00 AM – 6:00 PM. Sunday appointments are available upon request.
Pricing is based on the size of your home, level of cleaning required, and any add-ons you choose. Get a free quote today!
🔒 Trust & Safety
Yes! All our cleaners undergo background checks and are fully insured for your peace of mind.
Our cleaners are highly trained, experienced, and receive ongoing quality assessments to ensure top-notch service.
Yes, we use secure, encrypted payment systems to protect your information.
Still have questions?
Contact us today, we'd love to hear from you!
🔒 Trust & Safety
Yes! All our cleaners undergo background checks and are fully insured for your peace of mind.
Our cleaners are highly trained, experienced, and receive ongoing quality assessments to ensure top-notch service.
Yes, we use secure, encrypted payment systems to protect your information.
🚨 Urgent Issues
Please allow a 30-minute arrival window due to traffic or unforeseen delays. If your cleaner is running late, we will notify you.
If your cleaner does not arrive as scheduled, contact us immediately, and we will send a replacement as soon as possible.
We take customer feedback seriously. Call or email us, and we’ll resolve the issue promptly.
Still have questions?
Contact us today, we'd love to hear from you!